A malfunction in your heating and / or hot water can be very annoying. Depending on the type of heating in your home, there can be various causes.

Click on the various topics below to find a possible solution. Are you unable to solve this? Please contact us with the form below.

It could happen that you lose your keys or accidentally lock yourself out. We normally have an extra key for your home.

If you lock yourself out during office hours (Monday to Friday 8:30 am - 5:00 pm), please contact our office. One of our colleagues will then come your way as soon as possible to open the door.

Outside of working hours, our telephone number 050 230 7421 can still be reached for urgent malfunctions such as an exterior lockout. The tenant will be charged for any out-of-hours lockout.

In case of a lost key a new one has to be ordered, this can be done through the following form on our website: www.bultenvastgoed.nl/huurders/sleutel-bijmaken/

Check if there are any reported issues or outages in your area. Ziggo: ziggo.nl/klantenservice/storingen/, or KPN: kpn.com/service/internet/problemen/postcodecheck.htm. Both websites are only available in Dutch.

In case of any internet problems, always try to switch off/on your modem/router first and wait for 30 seconds. After turning on the device, wait for at least 2 minutes.

Are you experiencing low Wi-Fi speed or other Wi-Fi internet problems? Perhaps this video can help: youtu.be/Gr7m1LLz50E

A leak in your home can be very annoying. In order to keep the consequential damage to a minimum, we would like to ask you to follow the step-by-step plan below.

1. In case of a substantial leak, start by shutting off the main valve. The main valve is usually located in the meter box or in the meter pit at your front or back door. This immediately shuts off the water to the entire house.

2. Identify the source. A leak can have many possible sources. It is important for us to know where the leak may be coming from. Mention this in the description.

3. Move items or (light) furniture that water is leaking onto as soon as possible. Place a bucket under the leak. Or several buckets..

In the event of an emergency malfunction, we would like to ask you to call us on 050 230 7421, in addition to reporting it in the portal, so that we can take immediate action. Outside of office hours, this number will be redirected to a colleague who will be happy to help you. Note: This only applies to urgent malfunctions (e.g. heavy leakage/gas leakage/burst water pipe)!

A power cut? We explain how to find out the cause of the power cut step by step and solve the problem.

Step 1: Is there a general power outage?
Check whether there are any current outages: enexis.nl/storingen-en-onderhoud. Is there no outage listed here (yet)? Then check whether the neighbours (own meter box) also have no power. In that case, you can report a failure to the grid operator. The grid operator will then resolve the fault as quickly as possible.

Step 2: Something broken in your meter box?
If the fault is only with you, we will check the meter box. We will check whether the earth leakage switch is broken. To find out whether the earth leakage circuit breaker is broken, turn all the switches in the meter cupboard and then turn the earth leakage circuit breaker back on. If this does not work, chances are that the RCCB is broken. Complete the form below if this is the case. If you have any questions and/or unclarities, do not hesitate to call us on 050 230 7421.

Step 3: In which group is the fault?
To find out which group the fault is in, switch off the RCD and then all groups. Then switch the RCD back on and activate the groups one by one. If the button stays on, there is nothing wrong in that group. If the button shoots back, then there is a device under that group causing the fault.

Step 4: Which appliance is causing the fault?
You probably have a faulty appliance in your home that is causing a short circuit or overload. You locate the device by unplugging all the appliances in that group. Then plug them back in one by one. The plug where the RCD or fuse pops out is the culprit and the cause of the power failure. If this happens to an appliance that belongs to us (e.g. boiler/built-in fridge/built-in oven etc), we would of course like to hear about it so that we can fix it!

Please include the following in the description:
- the brand
- the type of the device

You can optionally add a picture of the device directly.

By filling in the form below, we can authorise you to have a new key made

The cost of making a key is €17.95 or €19.95 euros (depending on the key).

Please note! Please state the reason for request and number of keys in the message.
Do you live in a student house? Then also mention your room number in the message.

If you have not had a response from us within 24 hours, please contact us.

Please include the following information:
- One or more photos of the window in which the frame can also be seen
- Is it a window that can be opened?
- (Possible) cause of the broken window